Oshi Casino Terms & Conditions

1. Acceptance and general conditions

These Terms & Conditions form an agreement between you and Oshi Casino concerning your use of the website, account services and gaming services made available through the site. They apply to all visitors, registered account holders and players. Additional terms may apply to particular games, payment methods, promotions or features. Where additional terms are provided, they should be read together with these Terms & Conditions.

You must read the current version of these terms before using the website. Oshi Casino may update, replace or amend the terms from time to time. Changes may be made to reflect legal requirements, changes to services, security needs or operational developments. The updated version will apply when published on the website, unless a different effective date is stated. If you do not accept an update, you should stop using the services and contact the available support channel.

You are responsible for having suitable equipment, internet access and software to use the website. You are also responsible for checking that online gambling is permitted where you live and for complying with all laws that apply to you. Oshi Casino does not invite any person to gamble where doing so would be unlawful.

Eligibility

You must meet the minimum legal age and any other eligibility requirements that apply in your location. You must not use the services if you are underage, prohibited from gambling, subject to a self-exclusion arrangement or otherwise unable to enter a legally binding agreement. Oshi Casino may request information or documents to confirm your age, identity, location and eligibility.

You may only use one personal account unless Oshi Casino expressly permits otherwise. Accounts must be registered in your own name and must not be sold, transferred, rented or made available to another person. You are responsible for ensuring that the information supplied during registration remains accurate and current.

2. Accounts, security and verification

When opening an account, you must provide complete and accurate information. False, misleading, incomplete or outdated information may affect access to the account and may delay account reviews, deposits or withdrawals. You must promptly update information when it changes.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where activity results from a proven failure by Oshi Casino to protect its systems. Do not share your password, allow another person to access your account or use another person's account. Tell Oshi Casino as soon as possible if you believe your account has been accessed without permission, your login details have been compromised or an account security issue has occurred.

Oshi Casino may carry out identity, age, address, payment, source-of-funds or other compliance checks. You must provide requested information within the required timeframe and ensure that any documents are genuine, current and readable. Until checks are completed, some services may be restricted. An account may be suspended or closed where information cannot be verified, where legal or security concerns arise, or where activity appears inconsistent with these terms.

You must not use the website for fraud, money laundering, payment abuse, collusion, cheating, market manipulation or any other unlawful or improper purpose. You must not use software, devices or methods intended to interfere with games, bypass security controls, gain an unfair advantage or disrupt the website. Attempts to do so may result in account restrictions, cancellation of transactions and further action where appropriate.

Account closure and suspension

You may request closure of your account at any time through the available support process. Oshi Casino may suspend, restrict or close an account where it considers this necessary for security, legal, regulatory, responsible gaming or operational reasons. Where permitted, instructions about any remaining balance will be provided after relevant checks are completed. Funds connected with unlawful activity, fraud or a breach of these terms may be withheld or handled in accordance with applicable law.

3. Deposits, wagers and withdrawals

Deposits must be made using a payment method held in your own name or otherwise authorised for your use. You must not use a payment instrument belonging to another person without permission. Oshi Casino may reject, reverse or review a transaction where the payment method cannot be verified or where a transaction presents legal, security or fraud concerns.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and all wagers involve risk. Before confirming a wager, check the selected game, stake and any relevant game information. Once accepted, a wager generally cannot be cancelled unless the applicable game rules, system error or law provides otherwise.

Game outcomes are determined by the relevant game systems and rules. Oshi Casino does not guarantee that the website or any game will always be available, error-free or uninterrupted. If a technical fault, communication failure, pricing error or other material issue affects a game or transaction, Oshi Casino may review the affected activity and take reasonable corrective action, subject to applicable law.

Withdrawal requests may be subject to identity, payment and compliance checks. Oshi Casino may require a withdrawal to be returned through an appropriate verified payment method and may ask for further information before processing it. Processing times can vary depending on the payment provider, security reviews, weekends, public holidays and other factors. Applicable fees, limits or method-specific requirements will be displayed or explained where relevant.

You are responsible for checking your account history and transaction records. If you identify an unauthorised transaction, incorrect balance, missing credit or other apparent error, notify Oshi Casino promptly through the available support channel. Records may be reviewed to investigate a dispute. Nothing in these terms limits rights that cannot lawfully be excluded under Australian law.

Promotions and bonuses

Promotions, bonuses, offers and promotional competitions may be subject to separate terms. Those terms may include eligibility requirements, expiry dates, wagering or play-through conditions, game restrictions, maximum values and account limitations. You should read the applicable offer terms before accepting or using an offer. Oshi Casino may withdraw or amend an offer where permitted, including where an offer has been affected by error, misuse or suspected abuse.

4. Responsible gambling, privacy and website use

Oshi Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, recover losses or solve financial difficulties. Set personal limits before playing, take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.

If gambling is becoming difficult to control, use the responsible gaming tools and support information made available on the website. These may include deposit or spending controls, time reminders, account breaks, self-exclusion options and access to specialist assistance. You can ask for help or request restrictions without needing to provide a detailed explanation. If you feel at immediate risk, seek urgent assistance from an appropriate local service.

Personal information is handled in accordance with the Oshi Casino Privacy Policy and applicable privacy obligations. Information may be collected and used to provide services, process payments, verify identity, prevent fraud, meet legal requirements, maintain security and communicate with you about your account. You should review the Privacy Policy for information about collection, use, disclosure, retention and available privacy rights.

You may use the website only for lawful and personal purposes. Website content, branding, software, graphics, text and other materials are owned by or used with permission by Oshi Casino or relevant third parties. You must not copy, modify, reproduce, distribute, reverse engineer, scrape or commercially exploit website content without permission.

You must not upload or transmit harmful code, interfere with website operation, attempt unauthorised access, impersonate another person or use the website to publish unlawful, threatening, abusive or misleading material. Oshi Casino may remove content, block access or take other reasonable steps where misuse or security concerns are identified.

5. Liability, complaints and applicable law

Oshi Casino will take reasonable steps to provide a secure and reliable service, but the website may sometimes be unavailable because of maintenance, technical issues, network problems, third-party services or events outside reasonable control. To the extent permitted by law, Oshi Casino is not responsible for losses caused by your equipment, internet connection, misuse of the account, inaccurate information or failure to keep login details secure.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Where a limitation is permitted, liability will be limited to the extent allowed by law and in a manner that is reasonable in the circumstances.

If you have a question, concern or complaint, review the available help and support information and contact Oshi Casino through the support method shown on the website. Provide enough information for the matter to be investigated, including relevant dates, transaction references and a clear description of the issue. Oshi Casino may request additional information and will assess complaints in accordance with its internal process and applicable obligations.

These terms are intended to operate consistently with applicable Australian laws and any mandatory consumer, privacy, gambling and financial crime requirements that apply to the services. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that it has been waived.

By continuing to use Oshi Casino after these Terms & Conditions are published or updated, you acknowledge that you have had an opportunity to review them and agree to the version in force at that time. If you do not agree, you must stop using the website and services.