Responsible Gaming

Gamble for entertainment

Online casino games involve risk, and there is no guaranteed way to win. Each result is determined by the relevant game system, and previous results do not influence future outcomes. A winning streak does not mean that another win is due, while a loss does not mean that a win is more likely next. Do not chase losses or increase your bets in an attempt to recover money.

Before you begin, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to other leisure activities. Only use money that is available after essential costs such as housing, food, bills, education and loan repayments have been covered. Never gamble with money set aside for important needs, and do not borrow money or use credit to continue playing.

• Set a spending limit before starting a session and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Keep track of deposits, bets, wins and losses rather than relying on memory.
• Avoid gambling when you are upset, stressed, tired, angry or affected by alcohol or other substances.
• Do not gamble to escape personal problems or difficult emotions.
• Remember that gambling outcomes are based on chance and cannot be controlled through a system or strategy.
• Keep gambling separate from essential household spending and financial commitments.

Gambling should not interfere with work, study, sleep, family life, friendships or other interests. Maintaining a balanced routine can help you recognise when gambling is becoming more frequent or more important than intended.

Tools to help you stay in control

Oshi Casino may provide account and play-management tools designed to help players manage their gambling. Depending on availability and applicable requirements, these tools may include deposit limits, wagering limits, session reminders, time-outs, activity information and self-exclusion options. Read the information shown in your account carefully, as a limit may apply to a particular activity or period.

A limit is most effective when it is chosen before you start playing. Consider setting a daily, weekly or monthly amount that you can afford to lose. If a limit is reached, do not attempt to work around it by opening another account, changing payment methods or asking another person to play on your behalf. Account sharing and attempts to avoid responsible gambling controls may be restricted under the applicable terms.

Taking a break

If you feel that gambling is becoming difficult to manage, a temporary time-out can provide space to step away and review your habits. During a break, avoid replacing online gambling with other forms of gambling. Use the time to focus on sleep, exercise, social activities, work, study or other interests.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a specified period or indefinitely. A self-exclusion request may restrict access to an account and prevent further play in accordance with the applicable process. Once requested, follow the instructions provided and do not try to create or use another account during the exclusion period. If you believe you need to stop, consider asking a trusted person to support you with finances, account access and day-to-day decisions.

Responsible gambling tools are not a replacement for professional advice. If you are concerned about your gambling, use the available account controls as soon as possible and seek independent support.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The frequency of gambling, time spent thinking about it and the effect on daily life are also important. Consider taking a break and seeking support if you experience one or more of the following signs:

• You spend more time or money gambling than you planned.
• You keep gambling after reaching a personal limit.
• You try to win back losses by making larger or more frequent bets.
• You hide, minimise or provide misleading information about your gambling.
• You feel restless, irritable or anxious when you cannot gamble.
• You think about gambling throughout the day or find it difficult to concentrate on other activities.
• You cancel plans, miss work or study, or lose interest in hobbies because of gambling.
• You borrow money, sell belongings or use money intended for bills to gamble.
• You argue with family, friends or colleagues about your gambling.
• You gamble to manage stress, sadness, loneliness, boredom or other emotional difficulties.
• You feel guilt, shame or regret after gambling but continue to play.
• You have tried to stop or cut back and have not been able to do so.

One sign does not automatically mean that you have a gambling disorder, but it is a reason to pause and review your behaviour. Writing down your gambling activity, speaking openly with someone you trust and taking a break can help you understand what is happening. Do not wait until financial or personal harm becomes severe before asking for assistance.

Protecting your finances and personal information

Keep gambling funds separate from money used for rent, mortgages, groceries, utilities, medical expenses and other essential commitments. Consider using banking or budgeting tools that help you monitor spending. Do not disclose your account password or payment information to another person, and do not allow anyone else to gamble through your account.

If someone else may be affected by your gambling, talk to them early. A trusted family member, friend, financial counsellor or qualified health professional may be able to help you create a plan. Support can also be useful for people affected by another person's gambling, including partners and family members.

Getting help and staying safe

If gambling is causing concern, contact an appropriate gambling support service, counsellor, financial counsellor or healthcare professional in your area. These services can provide confidential information, practical guidance and support for reducing or stopping gambling. You may also wish to speak with a trusted person who can help you stay accountable.

Australian players can seek help through relevant state and territory gambling support services and other recognised community organisations. The most suitable service may depend on where you live and whether you need counselling, financial guidance, help with family impacts or support to stop gambling. If you are unsure where to start, contact a local health or community service and ask about gambling support.

If you feel at immediate risk of harming yourself or someone else, or you are facing an urgent personal safety situation, contact emergency services in Australia or attend the nearest hospital emergency department. Do not remain alone with an immediate safety concern.

Our approach

Oshi Casino supports a safer gambling environment by providing information about gambling risks and encouraging players to use available account controls. Account activity may be reviewed where required for player protection, security, compliance or other legitimate operational reasons. We may ask questions or request information when there are concerns about account use, affordability, age, identity or responsible gambling.

Players must comply with the applicable age requirements and account rules. Gambling is intended for adults who are legally permitted to participate. Keep your account inaccessible to children and other unauthorised people, and use appropriate device, password and payment security. Parents and guardians should consider using device controls and monitoring tools to help prevent minors from accessing gambling websites or applications.

For information about available limits, time-outs, self-exclusion or other responsible gambling measures, review the relevant account settings and help information. If you cannot find the option you need, use the available support channel on the website. We encourage every player to make responsible choices, take regular breaks and stop playing whenever gambling is no longer enjoyable or affordable.