Privacy Policy

Information we may collect

When you use Oshi Casino, information may be collected directly from you, automatically through your use of the website, or from service providers and other sources where this is permitted. The information handled will depend on the services you use, the checks that apply to your account and the way you interact with the website.

Account and contact information

This may include your name, date of birth, residential or contact information, username, account credentials, communication preferences and other details needed to create and manage an account. We may also keep information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification documents or information. This can include identity documents, proof of address, information about the source or ownership of funds, and records of checks carried out to prevent fraud, misuse and other prohibited activity. We aim to use this information only for appropriate operational, security and compliance purposes.

Payment and transaction information

We may handle records relating to deposits, withdrawals, bets, gaming activity, account balances, payment methods, transaction references and related correspondence. Payment details may be processed by payment providers. We may receive information needed to confirm and record a transaction without necessarily receiving or storing complete payment credentials.

Technical, device and usage information

When you visit or use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, referral information, login activity and other usage data. This information can help us keep the website secure, understand how services are used and improve performance.

Cookies and similar technologies

Oshi Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve security and understand website usage. Some cookies may be provided by service partners supporting website functions or measurement. You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website features, account functions or the way content is displayed.

How we use information

Personal information may be used for purposes connected with operating Oshi Casino and providing services to players. The main purposes may include:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features and customer support.
• Confirming identity, age and account information where required.
• Carrying out security, anti-fraud, anti-money laundering and responsible gaming checks.
• Detecting, investigating and preventing suspected unauthorised access, abuse, manipulation or other prohibited activity.
• Communicating with players about accounts, transactions, service updates, security matters and support requests.
• Understanding website performance and improving products, features and user experience.
• Managing marketing preferences and sending promotional communications where permitted and where the player has agreed or another lawful basis applies.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
• Establishing, exercising or defending legal rights and protecting the interests, safety and security of players, Oshi Casino and relevant third parties.

We seek to handle information for a clear and appropriate purpose. Where consent is used for a particular activity, you may withdraw that consent as described below. Withdrawing consent will not affect processing that is based on another lawful reason or processing that has already taken place.

Marketing communications

Promotional messages may be sent only where permitted and in line with your communication preferences. You can usually unsubscribe by using the instructions in a marketing message or by contacting us. Service and account messages, such as security notices or information about transactions, may still be sent when they are necessary to provide the service or manage your account.

Sharing, security and retention

Information may be shared with organisations that help operate, secure and support the website and its services. These may include payment processors, identity and verification providers, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and other service providers acting for appropriate business purposes. Information may also be disclosed where necessary to comply with a legal requirement, respond to a lawful request, protect safety or security, investigate suspected wrongdoing, or support a business or legal process.

Service providers may process information in Australia or in other countries, depending on the services they provide and where their systems operate. Where information is handled by another organisation, reasonable steps should be taken to require appropriate confidentiality and security measures. International handling may be subject to the laws of the country where the information is processed.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should protect their login details and contact support promptly if they suspect unauthorised activity.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, prevent fraud or meet legal and compliance obligations. Some records must be kept for a period required by law even after a player closes an account. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable obligations and technical limitations.

Children and age restrictions

Oshi Casino is intended for adults who meet the applicable age and eligibility requirements. We do not knowingly seek to collect information from children. If you believe a child has provided personal information, please contact us so the matter can be reviewed and appropriate steps can be considered.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your data, requesting correction of inaccurate or incomplete information, asking for deletion of data where it is no longer needed or where another applicable ground applies, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, ask a privacy question or make a data request, contact support@oshi-casino.best. Please explain what you are requesting and include enough information for us to identify your account and understand the request. For security, we may need to verify your identity before providing information or making changes.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask for information to be deleted where applicable. Some information may need to be retained because of legal, security, dispute or record-keeping requirements.
• Marketing consent: withdraw consent to promotional communications by contacting support@oshi-casino.best or using an available unsubscribe option.

We will review requests and respond within a reasonable timeframe, subject to the nature of the request, identity checks, applicable requirements and any valid reason why information cannot be provided, changed or deleted. If you are dissatisfied with how a request is handled, you may contact us again with further details so the matter can be reviewed.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business practices or privacy requirements. The current version will be made available on the website. Players should review this page periodically, particularly before providing new information or using new features.

Questions and complaints

If you have a privacy question, believe your information has been handled incorrectly or want to raise a privacy concern, contact support@oshi-casino.best. Please provide relevant details without sending unnecessary sensitive information. We will consider the concern and work with you to clarify the issue and identify an appropriate response.